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Raye Feels ‘Let Down’ by Ticketmaster After Site Error Causes Fans to Miss Show: ‘Unacceptable’

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Raye says she was just as blindsided as 65 of her fans after they were turned away from her concert in Paris despite having tickets to the event.

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In a post on her Instagram Story on Tuesday (Feb. 17), the British singer-songwriter explained that she was “completely devastated” for the more than five dozen concertgoers who were apparently barred from entering her Accor Arena show two days prior. “This is completely unacceptable and wrong,” she wrote.

“I have been told this was a system error at Ticketmaster, meaning 65 tickets were not fully validated when they were purchased,” she continued. “This was outside of anything I could control and I feel saddened and let down.”

Raye went on to announce how she’d personally be making it up to the fans who were turned away, despite Ticketmaster already doling out refunds and vouchers to those affected.

“I’d like to offer all of these 65 people who didn’t get in to the show complimentary tickets to any Raye future show of their choice and a signed vinyl, you will be contacted shortly about this,” she wrote. “I know this doesn’t even remotely make up for this mess, but it’s all I can think of in this moment to soften the blow.”

It’s unclear what exactly happened on the ticketing site that led to the snafu, but Ticketmaster told Billboard in a statement, “A small number of fans experienced a technical issue when entering the show. While we know it doesn’t replace the show, we have fully refunded those affected and provided a gift card.”

The musician has been on her This Tour May Contain New Music trek since late January, playing a series of dates across Europe. In March, she’ll head overseas for a North American run lasting through mid-May.

The tour comes ahead of Raye’s new album, This Music May Contain Hope, which is set to drop March 27. It’ll feature her hit single “Where Is My Husband!,” which reached No. 13 on the Billboard Hot 100 in January — her highest peak on the chart to date.

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sombr Stops Show to Scold Venue Staff After Fan Seemingly Passes Out: ‘You Need to Pay Attention’

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At his recent show in London, sombr paused the program to call out event staff after a fan appeared to faint in the audience without receiving help.

While in the midst of singing his breakout Billboard Hot 100 hit “Back to Friends” on Tuesday at O2 Academy Brixton, the Gen Z pop star suddenly waved at his band to stop playing. “Stop the show,” he said before addressing people working the concert, as captured in videos posted on social media. “Guys, there’s someone passed out over there.”

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“This is the most poorly managed venue I’ve ever played at in my life,” he continued. “You need to pay attention. It’s insane. I’ve played three nights here, and I’ve never played at a more poorly managed venue.”

Billboard has reached out to reps for sombr and O2 Academy Brixton.

Before proceeding with the show, the artist told the crowd, “Let me know when everyone’s good.”

sombr is currently on a run of shows in Europe, with dates planned for venues in Manchester, Birmingham, Glasgow and Dublin. This summer, he’ll play a slew of festivals, including Coachella and BottleRock Napa Valley.

The New York native also had another mid-show interruption recently, this time during his performance at the BRIT Awards. While he was singing “Undressed” at the ceremony, a man wearing a “Sombr is a homewrecker” shirt ran out on stage and appeared to hit Sombr; as it turned out, it was a pre-planned stint to help promote his new single “Homewrecker,” which recently debuted at No. 26 on the Hot 100.

And despite the momentary frustration, Sombr had only kind words to say about his overall experience playing for fans in London. “I love you so much,” he wrote over a video of the crowd at O2 Academy Brixton on his Instagram Story. “Thanks so much for an unforgettable past 3 nights. I’ll be back London.”

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The 15 Most Surprising Member Exits From K-Pop Groups

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While the K-pop world is grappling with the unexpected news that ENHYPEN is no longer seven members following member Heeseung’s seemingly out-of-nowhere announcement of his departure, the industry has certainly been blindsided by such abrupt exits many times.

While Heeseung’s situation was shocking, it unfolded fairly calmly. On March 10, announcements came from ENHYPEN’s official channels, alongside a handwritten letter from Heeseung himself and ENHYPEN’s own statement on social media. Comparatively, some of K-pop’s biggest groups have been changed forever by dramatic announcements from members, via notices of legal action or vague updates from their agencies — the latter of which can sometimes be the most heartbreaking for fans.

From one of K-pop’s most landmark member exits in Junsu, Yoochun and Jaejoong from TVXQ! in 2009 (which ultimately rid the industry of so-called “slave contracts”) to years like 2014, 2019 or even last year, where multiple popular groups saw members drop from their groups, Billboard is sharing a timeline of the 15 most shocking exits from K-pop groups.

Membership changes are never easy, even when fans suspect something may have shifted for the group or there is an internal or external issue. Members of K-pop groups have left for the sake of their mental health or sometimes due to ongoing external pressure from issues from their past arising. For the purposes of this timeline and its relation to the news surrounding ENHYPEN and Heeseung, we’re focusing on K-pop member exits that seemingly came out of nowhere, with no prior indication, hiatuses or controversy.

Read on to learn how rare it is to have Heeseung remain under the same label as his former group in BELIFT LAB to pursue his solo career and more, in this look through K-pop’s most unexpected member departures.

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Watch Harry Styles Bust Marcello Hernandez for Impersonating Him Ahead of ‘SNL’: ‘Are Those My Clothes?’

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Sorry, Marcello Hernandez — there’s only one Harry Styles. On the set of Saturday Night Live ahead of the pop star’s upcoming hosting and performing stint, the comedian got a little too comfortable impersonating that week’s guest in a promo video posted Wednesday (March 11).

The teaser opens as a spoof on Styles’ One Night in Manchester concert special trailer, with the piano intro to his new single “American Girls” playing over shots of what looks like the singer’s silhouette striking poses and dancing across the stage. A record-scratch moment happens when the real Styles walks in with SNL castmember Kenan Thompson, busting Hernandez, who’d been pretending to be the Grammy winner that whole time.

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“What are you doing, Marcello? Are those my clothes?” Styles asks a visibly embarrassed Hernandez.

“Yeah, sorry,” the stand-up comic stutters, suddenly shy about wearing Styles’ pinstriped, flared slacks. “I thought you weren’t coming, so I thought I’d just go on as your understudy.”

Perplexed, Styles explains where he and Thompson had been. “I’m 15 minutes late, because Kenan and I went out for pain au chocolat. It’s a tradition when I host.”

Suffice to say, it’ll be Styles — the real Styles — helming SNL on Saturday (March 14), returning to host for the second time. He previously led an episode of the show in 2019.

The Brit will also serve as musical guest on the new episode, having just dropped his new album, Kiss All the Time. Disco, Occasionally. The project was led by Billboard Hot 100-topping single “Aperture” and features second single “American Girls,” both of which are strong contenders for the tracks Styles will perform at 30 Rock — although fans will have to tune in to the live show to find out.

Watch Styles’ SNL promo above.

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